Customer Support Specialist (Nashville)

Houzz - Nashville, TN 37250

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Description
As a Customer Support Specialist, you are responsible for making sure Houzz customers have a great experience shopping on Houzz! The ideal candidate for this position is an excellent problem solver and communicator who loves helping others. This person remains calm under pressure and can convert challenging situations into positive experiences.

What you'll be doing:

- Efficiently resolve Customer Service inquiries regarding orders placed on Houzz
- Answer inbound phone calls
- Handle inbound written support inquiries
- Provide exceptional Customer Service for Houzz Marketplace customers.
- Meet answer rate, average handle time, customer satisfaction, and additional objectives as provided.
- Work with sellers and vendors to ensure all inquiries are resolved in accordance with Houzz policies.
- Perform various tasks in support of company initiatives and goals.
- Contribute to a positive work environment, and embody the Houzz culture.
Compensation for this role is competitive

Click Here to Apply

Listing ID

635820344
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